Telephone Conversation

7 Grade 6 English questions on Telephone Conversation, with worked marking schemes. 7 questions are available on this topic in full.

1. Question 1

   1 mark

   Which is the correct way to end a telephone call?

   A. Say 'Goodbye' and thank the person before hanging up.

   B. Drop the call when done.

   C. Click and hang up without saying anything.

   D. Just say 'bye'.

   (1 mark)

   Marking scheme

   A. Proper telephone etiquette: say goodbye and thank

2. Question 2

   1 mark

   Caller: Hello, may I speak to the headteacher, please?

   Secretary: _______________________

   A. She is not here. Call later.

   B. What do you want?

   C. Hold on, please. Let me check if she is available.

   D. Who are you?

   (1 mark)

   Marking scheme for this question

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3. Question 3

   1 mark

   Receptionist: Good morning. Do you have an appointment?

   Client: _______________________

   A. No. Let me in.

   B. I am here. Open.

   C. I don't need an appointment.

   D. Yes, I am here to see Dr. Ouma at 10 am.

   (1 mark)

   Marking scheme

   D. Providing appointment details politely

4. Question 4

   1 mark

   Caller: I am sorry, I seem to have dialled the wrong number.

   Person: _______________________

   A. How dare you!

   B. That's alright. No problem.

   C. Call me back.

   D. You always do this!

   (1 mark)

   Marking scheme for this question

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5. Question 5

   1 mark

   Caller: Hello, I would like to speak to the principal.

   Receptionist: _______________________

   A. Call tomorrow.

   B. She's busy. Don't call.

   C. Who are you?

   D. Please hold the line. I will check if she is available.

   (1 mark)

   Marking scheme for this question

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6. Question 6

   1 mark

   Operator: Thank you for calling Sunrise Hotel. How may I assist you?

   Guest: _______________________

   A. Room. Quickly.

   B. Give me a room

   C. I need a room now

   D. Good morning. I would like to make a reservation, please.

   (1 mark)

   Marking scheme for this question

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7. Question 7

   1 mark

   Caller: Could I leave a message for Mrs Kamau, please?

   Secretary: _______________________

   A. Call later.

   B. Who are you?

   C. She is not here, go away.

   D. Of course. Please go ahead.

   (1 mark)

   Marking scheme for this question

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