Consumer Education
12 Grade 10 Home Science questions on Consumer Education, with worked marking schemes. 12 questions are available on this topic in full.
Question 1
1 markMueni wants unbiased information about the quality and performance of different electric kettles before she buys one. Which source is likely to be the least biased?
A. A salesperson in an electronics shop
B. The manufacturer's promotional leaflet
C. A television advertisement for one brand only
D. A consumer organisation's product report
(1 mark)
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1 markWanjiku's family plans to buy a refrigerator on hire purchase instead of paying cash. What is the main disadvantage of this method of buying?
A. The item must be paid for in one instalment
B. It costs more than paying cash at once
C. The buyer cannot use the item until fully paid
D. The seller gives no guarantee on the item
(1 mark)
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2 marksMwangi wants to hire a tailor to make his school uniform. State two factors he should consider when choosing the tailor.
(2 marks)
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4 marksAmani bought a packet of fresh milk from a shop and put it in the refrigerator. When she opened it the same evening, she found that the milk was sour. Describe the steps she should take as a responsible consumer.
(4 marks)
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4 marks(a) Distinguish between a consumer right and a consumer responsibility. (2 marks)
(b) Explain one responsibility that a consumer should observe when buying packaged food from a shop. (2 marks)
(4 marks)
Marking scheme
(a) 1 mark each (2 marks): - A consumer right is an entitlement, protected by law, that a consumer can expect or claim from producers, sellers and service providers. - A consumer responsibility is a duty that a consumer is expected to carry out to protect themselves, other consumers and the environment. (b) Any one responsibility, stated (1 mark) and explained (1 mark) (2 marks): - Read the label before buying: checking the expiry date, ingredients and storage instructions avoids buying expired or unsuitable food. - Check the packaging for damage: dented, swollen, torn or leaking packets may mean the food is contaminated. - Ask for and keep the receipt: it is evidence of purchase if a complaint has to be made. - Buy from licensed, clean traders: their goods are more likely to meet quality and hygiene standards. - Report spoilt or substandard food to the seller or the relevant authority: this protects other consumers from harm. - Dispose of the packaging responsibly: this keeps the environment clean.
Question 6
6 marksAt a supermarket in Kisumu, a 2 kg packet of maize flour costs KSh 180, while a 500 g packet of the same brand costs KSh 55.
(a) Calculate the cost per kilogram of each packet. (4 marks)
(b) Recommend which packet gives the family better value for money, and state one situation in which buying the smaller packet would still be a wise choice. (2 marks)
(6 marks)
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1 markMr Kiprono receives a one-year warranty when he buys a new electric cooker. What is the main purpose of this warranty?
A. It lets the buyer pay for it in instalments
B. It gives instructions on how to use the item
C. It covers repair of faults for a set time
D. It shows the item meets national standards
(1 mark)
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1 markOtieno bought a new mobile phone from a shop in Kisumu. It stopped working after two days, and the shop replaced it with a new one at no cost. Which consumer right did Otieno enjoy?
A. The right to choice
B. The right to safety
C. The right to be heard
D. The right to redress
(1 mark)
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4 marksExplain two ways in which consumer education helps a family to manage its finances.
(4 marks)
Marking scheme
Any two of the following, each stated (1 mark) and explained (1 mark) (4 marks): - It promotes wise buying: family members compare prices, quality and quantity, so they get value for money. - It encourages planning and budgeting: shopping lists and budgets prevent impulse buying and overspending. - It makes members aware of their rights: they can claim a refund, repair or replacement for faulty goods instead of losing their money. - It teaches the reading of labels and expiry dates: the family avoids buying expired or substandard goods that waste money and endanger health. - It helps members recognise misleading advertisements, fraud and counterfeit goods, so money is not lost to dishonest traders. - It explains credit terms such as hire purchase and loans: the family avoids heavy interest charges and unmanageable debt.
Question 10
4 marksKerubo is going to the open-air market in Nyeri to buy food for her family for one week. Outline four wise buying practices she should follow.
(4 marks)
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4 marksMany young people in Kenya now use the internet and social media to find information about goods before buying them.
(a) State two advantages of the internet as a source of consumer information. (2 marks)
(b) State two disadvantages of the internet as a source of consumer information. (2 marks)
(4 marks)
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6 marksCheap counterfeit electrical goods, such as extension cables and phone chargers, are common in some Kenyan markets.
(a) Explain two risks of buying counterfeit electrical goods. (4 marks)
(b) State two ways in which a consumer can avoid buying counterfeit goods. (2 marks)
(6 marks)
Marking scheme
(a) Any two of the following, each stated (1 mark) and explained (1 mark) (4 marks): - Fire: substandard wires and parts overheat, which can start an electrical fire in the home. - Electric shock: poor insulation or missing earthing can give users dangerous or fatal shocks. - Loss of money: the goods break down quickly and must be replaced often, so they cost more in the end. - No redress: there is usually no warranty, receipt or traceable manufacturer, so the buyer cannot get a repair or refund. - Damage to other appliances: faulty chargers and cables can damage the phones and appliances connected to them. (b) Any two of the following, 1 mark each (2 marks): - Buy from reputable, licensed dealers or authorised outlets. - Check for a genuine standardisation mark and authenticity labels or holograms. - Be suspicious of prices that are much lower than the usual market price. - Inspect the packaging for poor printing, misspelt brand names or missing manufacturer details. - Ask for a receipt and a warranty. - Use any verification service the manufacturer provides, such as an SMS or online code check.
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